Contact Us

This policy outlines how Owala administers orders, requests, and customer protections.

Customer assistance

Contact Owala approximately an order, shipment, return, exchange, payment, accessibility question, or privacy request. Include the order number when relevant, but never send a complete payment-card number by email.

Support hours

Customer service is available Monday to Friday, 9:00 AM–5:00 PM local time. Messages received outside these hours are reviewed on the next business day.

Contact details

Store: Owala
Email: Support@Owalwj.shop
Phone: (419) 946-1240
Postal address: 1791 16th St NW, Washington, District of Columbia, 20009, United States